Thursday, September 30, 2010

Consumer Encounters | Mobile Service Apps. Ideas 1

i was at my doctor’s today, and it was a total chaos there. i happen to engage a discussion amongst the patients waiting over there and what came out of the discussion was a pretty obvious picture for most of the health service centers in india.
highlighted by:
/heavy rush
/chaos at the counter
/irritated patients
/irritated staff
/exhausted doctors
/time mismanagement
out of this obvious discussion what came out clearly was the mismanagement in terms of patient time table.
average patient - doctor interaction time = 15 minutes
average patient stay at the hospital = 5 hours
now, thinking logically its a clear mismatch and what is needed here is like a time table application for patient doctor which regularly update patients about their appointment timings and updates the doctor too, hence avoiding chaos as is there already.
patients are also wary of the fact that there are people who use their social networks to meet the doctors ahead of their time and hence delaying normal patients.
an update time table application for doctor-patient will benefit both in terms of managing their times, and some patients won’t even have to visit their doctors ever again in a health center when all of this could be easily achieved sitting comfortably at their homes.
i am working on such an application and its features. buzz me with ideas and doubts to make this place a better place to live in :)

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